The following relates to Online Purchase from RueB.co.uk only! for Instore purchase see instore  
 

UK - FREE STANDARD DELIVERY ON ALL ORDERS OVER £20!

Standard UK Delivery on Orders Under £20 is £2.49

UK SPECIAL DELIVERY: £7.99

REST OF WORLD - International Standard Shipping at £7.99 (Please note we DO NOT pay any customs fees that may be incurred)

 

We take our postbag to the Royal Mail post office every weekday at 11am

SEE DETAILS BELOW (Please be aware that these policies relate only to items purchase on this website and not instore)

DELIVERY 

We usually use Royal Mail but may use other couriers for large packages, during strike action or for next day dispatch!

 We aim to dispatch all orders placed before 11am  on the day of purchase. Anything ordered after 11am will be shipped the next working day.

At busy times please allow extra time for shipping, especially at Christmas.
 

The information here relates to items purchased online

Trust Rue B:  RueB has been around over 21 years and trading online for 16 of those we have achieved this by offering excellent customer service.

Your order will be packed in appropriate packaging to ensure its safe arrival. Most of our products will fit through a standard letterbox, but orders for multiple items will be packed in a alrger box and you will need to be home to receive delivery,

 

We may delay an order if an item is out of stock to enable us to fulfil your order, in such cases you will be notified giving you the option to cancel. 

 

 

 International delivery
We dispatch items to any country 

We offer:

International Standard Estimate - Europe 3-8 Days - Rest of the world 5-12 Days (Usually earlier rather than later)

 

Please be aware that customs duties may be charged and that this is payable by you the customer

 

 

 

 

 

 

RETURNS (the customer will be responsible for the cost of returns)

 Our 21-day no quibble returns guarantee
If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 21 days of the date you received the item, (with any packaging, labels, seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item - see our Refunds Policy. 

Note: due to the ephemeral nature of gift packaging we are unable to offer any refund for these items

Please note that we reserve the right to send back items to you that have been returned to us after 21 days of receipt  

 HOW TO RETURN

Please follow the steps below for returning items;

1. After receiving email confirmation - please return in the original envelope with the packing slip and quote your original invoice and packing slip. Add short cover note, please let us know why you are returning your item as this helps us recognise any issues or modify our descriptions etc to ensure the customer is receiving the item they expect.
Also you may have spoken to a different person than the one dealing with your refund.

 

2) please email sales@rueb.co.uk for return authorisation (you will be given an authorisation code), write the authorisation code on the envelope and post to reach us within 21 days of receipt for full priced items and 14 days for sale/ outlet items, time periods may very around christmas). 

 
3. Ensure you obtain a proof of postage from Royal Mail you may purchase recorded or Tracked
4. Upon receipt of your return we will process your return within 4 working days.

5. Please allow a further 3 – 5 working days for this to appear in your account.

It is in your interest to send more costly returns tracked so that you are able to check on their progress.

We are unable to credit the cost of returns unless we have agreed to do this in advance.

Please return all unwanted purchases in their original condition with all labels attatched to: Webstore, RueB 3-5 Minster Gates York

Here is some important information regarding our returns policy:

All returns must:

• Be sent to the web store address provided and may not be returned to any other premises operated by us

• Be 'unworn' : Items may be tried on only briefly for hygiene reasons. We will not refund items which are stained or marked or show any signs of wear or smell of cosmetics.

• Returned items should have all tags intact and be in a re-sellable condition.

• Only be sent back after notifying us in writing (via email sales@rueb.co.uk) and returned within 21 days (we go by date of postage) of receiving the product/s. Unfortunately we cannot accept requests via telephone. Rue B will reimburse all payments (with the exception of any delivery costs) within 4 working days of receiving the goods. 

• Returned items must be approved by the QA department. Anything deemed as damaged due to customer misuse will be returned and no form of refund/credit will be issued.

This does not affect your statutory rights. If you want any clarification or simply a little more detail then please email sales@rueb.co.uk returns policy details.

To return your item please email sales@rueb.co.uk to request a return

Please return in the original envelope/box and don't forget to enclose original packing slip and a quick cover note with your details and phone number and reason for return

Returns:

RueB York
3-5 Minster Gates
York
Yo1 7hl

(no other address is accepted)

 

Can I return earrings?

Unfortunately due to health and hygiene concerns earrings cannot be accepted back for a refund or exchange, unless we have agreed prior to returning.

This does not affect your statutory rights

 

 

If you have further questions please contact Sales@rueb.co.uk