Rue B Jewellers in York Shipping & Returns

The following relates to Online Purchase from RueB.co.uk only for Instore purchase see instore  

UK - FREE DELIVERY! with SPEEDY DESPATCH: 

UK - FREE RETURNS ON ALL QAULIFYING ITEMS OVER  £12:00 

SEE DETAILS BELOW (Please be aware that these policies relate only to items purchase on this website)

DELIVERY

 We aim to despatch all orders placed before 1pm  on the day of purchase and those purchase after 1 pm the next day. 

For Free Delivery we use Royal Mail48 Business and most items are received within 2-5 working days of ordering 

This is an estimate but we find that they are usually accurate

you may purchase speedier or secure options if you need a time guarantee

The information here relates to items purchased online please se instore for details of products purchased in-store

Trust Rue B:  RueB has been around over 16 years and trading online for 12 of those we have achieved this buy offering excellent customer service

All silver is boxed and all fashion items come in with a care card and in an organza pouch. You can also purchase boxes here

We are happy to send your item direct to the recipient, you can also add a personal Gift Message, this will be hand written on a little Card,  just let us know the wording at checkout

Purchased items from RueB jewellers in York Shipping, items are usually despatched next day.

It is in your best interest to allow 7 working days for receipt of goods and a little longer during the Christmas period. Some goods, such as Danon, may occasionally be delivered direct from the designer.

We may delay an order if an item is out of stock to enable us to fulfil your order, in such cases you will be notified giving you the option to cancel. 

You can select destination address for only one item however,if you wish to send to multiple people.

For free shipping simply add the destination address in the gift message section of the checkout for each item not going to your billing address.

We will pick this up and send for you

for any other shipping method you would have to pay for each one seperately and so that would mean creating a new order for each item. Not a problem once you have set up your account and have a user name.

Hope that helps -

 International delivery

We despatch items to any country 

We offer:

International Economy 2-6 weeks depending on location

International Standard Estimate - Europe 3-8 Days - Rest of the world 5-12 Days (Usually earlier rather than later)

International Tracked and Signed, this is secure and tracked speedy delivery: Western Europe 2-5 days, Europe 3- 5 days Rest of the World 5 -7 days 

Please be aware that customs duties may be charged outside of the EU and that this is payable by you the customer

 How do I Know the Cost

 Prices are all very reasonable, to get a quote add something to your shopping card and proceed to checkout (you do not have to buy the item at this point)

Simply enter your Countrey in the address box and the cost will be calculated for all delivery options.

Delivery: is FREE on all UK orders (standard delivery) other options can be chosen at checkout!

RETURNS 

 Our 21-day no quibble returns guarantee with FREE RETURNS on individual items over £12

If for any reason you are unhappy with your purchase, you can return it to us in its original unused condition within 21 days of the date you received the item, (with any packaging, labels, seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item - see our Refunds Policy. Failure to follow our policy may result in your order being returned or a £3.00 admin/postage fee beig applied)

Note: due to the ephemeral nature of gift packaging we are unable to offer any refund for these items

Please note that we reserve the right to send back items to you that have been returned to us after 21 days of receipt  

 HOW TO RETURN

Please follow the steps below for returning items;

Also you may have spoken to a different person than the one dealing with your refund.

2. For Free UK Returns:

Please follow the steps below as failure to do so will result in items being returned to you or a £3.00 Postage/Admin fee being charged.

please email [email protected] for return authorisation(you will be given an authorisation code), then print the freepost label at the bottom of this page, write the authorisation code on the label stick it to the parcel and post it to us (to reach us within 21 days of receipt for full priced items and 14 days for sale/ outlet items, time periods may very around christmas). We offer free returns for all items with an individual cost of £12 and above * If you think you may be returning an item just make a note at checkout and we will enclose the return label with your order.

4. Upon receipt of your return we will process your return within 4 working days.

5. Please allow a further 3 – 5 working days for this to appear in your account.

* Please be aware that our free post sticker is for standard second class delivery only and is not trackable. It is your responsibility to always get proof of postage in case your return is lost. Always cover the original label to ensure you are not charged for your original delivery again. 

It is in your interest to send more costly returns tracked so that you are able to check on their progress.

We are unable to credit the cost of such returns unless we have agreed to do this in advance.

Please return all unwanted purchases in their original condition with all labels attatched to: Webstore, RueB 3-5 Minster Gates York

Here is some important information regarding our returns policy:

All returns must:

• Be sent to the web store address provided and may not be returned to any other premises operated by us.• Be 'unworn' : Items may be tried on only briefly for hygiene reasons. We will not refund items which are stained or marked or show any signs of wear.• Returned items should have all tags intact and be in a re-sellable condition.• Only be sent back after notifying us in writing (via email [email protected]) and returned within 21 days (we go by date of postage) of receiving the product/s. Unfortunately we cannot accept requests via telephone. Rue B will reimburse all payments (with the exception of any delivery costs) within 4 working days of receiving the goods. 

• Returned items must be approved by the QA department. Anything deemed as damaged due to customer misuse will be returned and no form of refund/credit will be issued.

This does not affect your statutory rights. If you want any clarification or simply a little more detail then please email [email protected] returns policy details.

To return your item please email [email protected] to request a return and send with the Free Return label we will supply or to the address on your package

Please return in the original envelope/box and don't forget to enclose original packing slip and a quick cover note with your details and phone number and reason for return

Returns RueB York

3-5 Minster Gates

York

Yo1 7hl

(no other address is accepted)

Can I return earrings?

Unfortunately due to health and hygiene concerns earrings cannot be accepted back for a refund or exchange, unless we have agreed prior to returning.

This does not affect your statutory rights

Thank You - Please contact [email protected] for further information or contact us via our online chat box.

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RETURN LABEL  (just save and print) then write the return authorisation code on the top left of the label 

(Items sent without Authorisation code may be returned or a £3.00 Postage/Admin Fee applied)

Below is our free post label - please right click save and print - please note you must be authorised to use this by emailing [email protected] before sending or we reserve the right to return items and charge shipping

Please return in the original envelope/box and don't forget to enclose original packing slip and a quick cover note with your details and phone number and reason for return

Ensure print quality is good

Label must be printed as no written version is valid and items will be returned by Royal Mail

Make sure label is at least 114 wide x 162 mm long

 Below are two versions Verticle & Horizontal. chose one

(right click, save then open and print)

Horizontal View