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About us and FAQ
Take a look around RueB jewellers york for sterling silver and fashion jewellery uk
Website
Welcome to the website of Rue B jewellery based in the heart of the historic city of York. We present here a range of costume, fashion, Titanium, stainless steel, Pewter and sterling silver jewellery. Please feel free to browse and if you have any questions just email, chat or call us where you will find our friendly staff very willing to help you. We stock thousands of fashion and costume items from long outrageous earrings to simple studs. We stock a range of timeless silver jewellery that can be worn all year round. If you are looking for the perfect gift take a look at our fabulous collections . So take a browse and purchase through our secure checkout managed by Pay Pal.
RueB is a British brand dedicated to bringing the most voguish designs, established in 2002 and 2006 online we have grown as an established and acclaimed retailer of fashion jewellery. With our roots in UK, we have extended our online reach across europe.
Rue B aims to provide high quality and stylish sterling silver and fashion jewellery.
Rue B is a trading name of the:
business name is Shiva
vat # 856246994
FAQs
Q) How will my Jewellery be packaged?
A) All RueBr jewellery comes presented in an organza or (our new eco branded gift envelopes). As we strive to improve our Carbon-footprint, we no longer automatically provide a gift box, but you still have an option to purchase one. earrings and other delicate items are also dispatched in a strong cardboard protective postage box.
Q) When and how will my order be delivered?
A) Orders are dispatched Monday to Saturdaqy. We try to get items ordered before 11am dipatched within 1 day. Your jewellery will be delivered by Royal Mail and usually takes 1-3 days with a further option to mpurchase guaranteed next day delivery Monday to Saturday.
Q) Can l pay by card over the phone?
A) It is possible to make a phone payment for your jewellery but we prefer online orders as to avoid any delays with dispatching your order.
Q) Which payment cards do you accept?
A) We accept payment with the following cards : Visa Debit, Visa Credit, MasterCard, Maestro and Solo Card. We also accept Paypal and Amason Pay. Yay!
Q) How can l be sure my payment is secure?
A) Paypal (who manage all our online card Payments) has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information visit Paypals Security Page
Q) I’m making my purchase from abroad, will l have to pay any duty on my goods?
A) If you are placing an order outside of the UK you may be asked to pay extra in addition to your shipping costs to cover any fees associated with importing goods to your country.
Q) I’m purchasing the jewellery as a present, can my order be sent directly to the recipient?
A) Yes we can send your gift directly to the recipient. Please make this clear in the delivery address box.
Q) I saw an item in your store but I can’t find it on your website, can l still purchase it?
A) We do occasionally have items which are not on our website. There are several reasons for this, i.e. old stock, new stock on trial, stock with supply issues etc. Please get in contact and we will do our best to help.
Q) How do l look after my jewellery?
A) Please see the bottom of the relevant jewellery sections for help (for example sterling silver) page. We also sell a polishing cloth to keep your jewellery clean.
Q) Is the invoice included in the parcel?
A) We send all invoices via email so this means no pricing is included in your parcel.
Q) What countries do you ship to?
A) At the present time we ship to the UK, Europe, USA, Canada, Australia, and New Zealand.
Q) Is all the silver jewellery you sell sterling silver?
A) Yes all the Jewellery is 925 sterling silver. All items weighing over 7.78 grams are British Hallmarked.