A) All RueB  jewellery comes presented in  an organza or (our new eco branded gift envelopes). As we strive to improve our Carbon-footprint, we no longer automatically provide a gift box, but you still have an option to purchase one. earrings and other delicate items are also  dispatched in a strong cardboard protective postage box.

Q) When and how will my order be delivered?

A) Orders are dispatched Monday to Saturday. We try to get items ordered before 11am depatched within 1 day. Your jewellery will be delivered by Royal Mail and usually takes 1-3 days with a further option to purchase guaranteed next day delivery Monday to Saturday.

Q) Can l pay by card over the phone?
A) It is possible to make a phone payment for your jewellery but we prefer online orders as to avoid any delays with dispatching your order.

Q) Which payment cards do you accept?
A) We accept payment with the following cards : Visa Debit, Visa Credit, MasterCard, Maestro and Solo Card. We also accept Paypal. Yay!

Q) How can l be sure my payment is secure?
A) Paypal (who manage all our online card Payments)  has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information visit Paypals Security Page

Q) I’m making my purchase from abroad, will l have to pay any duty on my goods?
A) If you are placing an order outside of the UK you may be asked to pay extra in addition to your shipping costs to cover any fees associated with importing goods to your country.

Q) I’m purchasing the jewellery as a present, can my order be sent directly to the recipient?
A) Yes we can send your gift directly to the recipient. Please make this clear in the delivery address box.

Q) I saw an item in your store but I can’t find it on your website, can l still purchase it?
A) We do occasionally have items which are not on our website. There are several reasons for this, i.e. old stock, new stock on trial, stock with supply issues etc. Please get in contact and we will do our best to help.

Q) How do l look after my jewellery?
A) Please see the bottom of the  relevant jewellery sections for help (for example sterling silver) page. We also sell a polishing cloth to keep your jewellery clean.

Q) Is the invoice included in the parcel?
A) We send all invoices via email so this means no pricing is included in your parcel.

Q) What countries do you ship to?
A) At the present time we ship to the UK, Europe, USA, Canada, Australia, and New Zealand.

Q) Is all the silver jewellery you sell sterling silver?
A) Yes all the Jewellery is 925 sterling silver. All items weighing over 7.78 grams are British Hallmarked.

Q) Do you do Piercings

A) No we only sell the jewellery, however we can recommend a great Studio called “That Place”